A confirmation is emailed to you as soon as your order is placed. It lists your order number, the items you bought, and the total, and serves as your receipt. Keep it on file, as you may need it for any return or exchange.

To order, open the product you want, choose any options such as size or pack, set the quantity, and select Add to Cart. Keep shopping to add more items, or open the cart from the bag icon at the top right to review everything.

When you are ready, select Checkout, enter your delivery and contact details, choose your payment method, and confirm. You will see an order confirmation on screen and receive one by email.

At checkout you can pay by major credit or debit card, Apple Pay, or Google Pay. Your payment options appear on the checkout page. Payments are processed securely through Stripe, so your card details are encrypted and are not stored on the store. Once payment goes through, your order is placed and confirmed straight away.

Orders are usually delivered within 3 to 4 business days. Orders placed over the weekend begin processing on the next business day. Delivery times can vary during busy periods or for locations outside the main cities.

We deliver across the UAE. Delivery is AED 40 per order, and free on orders over AED 200. Your delivery cost is shown at checkout before you pay.

We deliver either through our own team or by courier, so online tracking is not always available. In some cases we may call you before or on the day of delivery, for example to confirm your address.

Once goods are delivered, they cannot be returned or exchanged, except where there is a manufacturing defect. To qualify, the item must be unused, in its original packing, and accompanied by your order confirmation. We recommend keeping your order confirmation until you are satisfied with your order.

If an item arrives damaged, contact us as soon as it reaches you. Send a photo of the damage along with your order number, and we will arrange a replacement or exchange. Reporting it promptly helps us resolve it quickly.

For a defect return, get in touch with your order number and order confirmation to hand. We will confirm whether the item qualifies and guide you through returning it. Do not send anything back before contacting us, so we can log it and give you the correct return details.

To place an order you will need an account. You can create one at checkout, or from the account icon at the top of the store, by entering your email and a password. Your details are then saved for next time, which makes future orders faster and keeps your order history in one place.

Sign in and open your account to see your past orders. Each order shows what you bought and when. To reorder, open a past order and add the same items back to your cart, which saves searching for them again.

If you cannot sign in, select the forgot password link on the login page. Enter your account email and you will receive a reset link. Follow it to set a new password, then sign in as normal.